Phone: 01522 509383
Fax: 01522 509384
Lines open
Mon-Fri: 8am - 6pm
Saturdays 9am - 1pm
Salt Delivery Terms Delivery Questions and Answers
Pallet distribution is our most popular option for deliveries throughout mainland England of between 10 bags and 4 or 5 pallets. Please note that our pallet delivery partners typically operate with 18 tonne rigid trucks with tail lifts. Although drivers are generally very helpful, if access to your property is restricted, the point of delivery will be at the kerb on the public highway. You will be responsible for transfering the order to your storage area. Your order will normally be with you within about 4 days of placing the order.
Important information about access.
Your salt will arrive on a wooden pallet. The driver will lower
this to the ground using the hydraulic tail-lift fitted to the vehicle,
then use a hand operated pallet truck to move the pallet off the
tail-lift platform and will follow your directions about where you
want it. However, every delivery is different and the major factor
is access restriction. Whilst every attempt will be made to get
the pallet at least onto your property, we only guarantee that the
delivery point will be to the kerb on the nearest accessible public
road to your property. We've found the Pallet-Track drivers to be
a helpful professional bunch, but please remember they do a hard
job, often against tight deadlines.
Pallet Trucks
Once your pallet is off the lorry, the driver can manoeuvre it by
hand to a certain extent, provided the surface is smooth and level.
Any incline, step or even a small ridge will stop the pallet truck
in it's tracks (they have small nylon wheels underneath). They certainly
won't run on a gravel surface.
What we're saying here is that we'll do our best to get the salt as close as possible to where you want it. However, depending on access, this may not be possible so you need to be prepared to remove the bags of salt from the pallet and move them to where you store it yourself after the delivery has been made. The pallet, of course, is yours to keep or dispose of however you wish.
We can only accept your order on this basis.