Phone: 01522 509383
Fax: 01522 509384
Lines open
Mon-Fri: 8am - 6pm
and
Saturdays to 1pm
Softener Servicing
Questions
& Answers
Service and Repair options from £69 + PARTS
| Water Softeners don't need servicing do they? |
Water Softeners are one of the least troublesome and most reliable of all domestic appliances, and perhaps because of this they are often the most neglected. Like any mechanical device, your water softener will benefit enormously from a modicum of care and attention to keep it working at peak efficiency. This also helps to avoid the inconvenience of a breakdown. Simply stripping, cleaning and lubricating the internal control valve mechanism helps to keep the system running smoothly, which in turn reduces wear and strain on other parts, particularly the motor.
| How often? |
Manufacturer's advice varies but most recommend regular servicing, with many suggesting an annual service. As softeners get older, naturally there is more chance of parts wearing out and repairs being required. We have a range of service maintenance plans, suitable for machines of all types and ages. We're also available for ad-hoc servicing and repairs - you don't have to be an existing customer.
| What area do you cover? |
We offer "on-site" service across the whole of Lincolnshire, Nottinghamshire and East Yorkshire in the UK.
| What if I live outside your area? |
We can still help. We may be able to get one of our engineers to you depending where you live, although we don't have national coverage. The lead time may be longer for calls outside out normal area, and there would be extra costs incurred for travelling (although we would endevour to divide this between a number of service calls in one area). Please ask for further details. We supply spares worldwide by post for you to fit yourself if this is appropriate. Alternatively, you could send us your softener , or bring it to our workshop to be serviced / repaired / re-conditioned (please phone first to book in, so we can make an engineer available when you come). As an alternative, we could arrange for a local company to contact you, although their pricing and service will be different to ours.
| What Makes of softeners do you service? |
Greens Water Systems specialise in the repair and servicing of almost all residential and commercial water softeners. We are independent of any manufacturers. The following list is just some of the more popular systems we can service but is by no means complete:
Permutit, Ecowater, Tapworks, Aqua-dial, Waterside, Kinetico, Culligan, Fountain, Myson, Permo, Bruner, Bruno, Houseman, Cuno, Pennant, Liff, Salamander, Ewatec, Crown, Monarch, Twin Tec, Mini-Max, Homewater, Calmag.
| What if you don't have the spares for mine? |
We carry large stocks of spare parts for most water softeners, including some so-called obsolete models. Where new spares are unobtainable we may be able to offer suitable used parts to keep an older system running. If no spares are available, your options include upgrading the whole control valve, or changing the machine. We sell a full range of replacement control valves as well as water softeners to suit all households - both new and reconditioned.
| Why should I choose you? |
We are a local family firm offering personal service and impartial advice. We have over 12 years experience and a wealth of technical knowledge. Our transparent pricing policy and value for money service contract options are especially popular as customers know exactly what our labour charges will be up front. All our work is guaranteed for one full year.
| What information will you need? |
When you call, we will need your name, address and other details, the make and model of your water softener, it's approximate age and some idea of the problem if known. This helps to make sure we arrive suitably equiped to deal with the specific problem, and helps to make sure we can complete the job on the first visit.
| How soon can you come? |
We will try to give you an appointment at the first available opportunity. The lead time depends on where you live and what existing appointments we have booked in your area. We aim to be able to attend within 10 working days of your call. We cannot enter into an exact time of day, but work on an AM/PM basis. If you need to go out, we can avoid any particular times that would be inconvenient.
| But I'm out at work all day! |
Customers who know us well often have no hesitation in leaving a key with a neighbour. Alternatively, we can often arrange an evening or weekend appointment by request.
| Will you come when you say you will? |
We have an excellent record for attending appointments within the agreed time frame and it would be very unusual for us not to honour an appointment. Occasionally however, previous jobs may take longer than expected, or we may be affected by circumstances beyond our control. In these situations we endevour to keep you fully informed of the situation, and the likely arrival time. In exceptional circumstances we may need to re-schedule the visit for a different day. We know this can sometimes be frustrating, and we do everything possible to avoid it.
| How much will it cost in total? |
For "ad-hoc" servicing or repair, our site visit and first hour's labour charge within our "on-site" area will total £69.00 inc vat. The cost of parts required will depend on the make, model and age of your machine and also on what we find the problem to be. Your engineer will keep you fully informed of the cost of any parts fitted. You stay in control.
| What's
my next step? |
Call us free on 0800 066 4411 to book your service call. We're open Mon - Fri 8am to 6pm and Saturday till 1pm. We're available for technical help and advice on 0870 068 0688.
Email us at service@water-systems.co.uk, or you can reach us by fax on 01522 509384